Frequently Asked Questions

About P4 Provider

1. Is P4 Provider giving financial advice? No. In its own words: "Everything you find on this website, including our courses, signals, content, and tools, is designed purely for education. Nothing here is financial advice or a recommendation to invest. We don't take investments. We don't offer copy-trading. We don't promote any broker." See Product overview.

2. Will P4 Provider trade or invest my money? Never. P4 doesn't take investments or offer copy-trading. Even in the referral programs, you deposit and trade with your own capital at your own broker — "we never touch it."

3. How do I know the signal results are real? The public track record at p4provider.com/track-record is rendered directly from the same database the app uses — closed signals only, delayed 48 hours, "Nothing typed in by hand." See Website features.

4. Where is P4 Provider located? Office# 60, 3rd Floor, Misaq-ul-Mall, Faisalabad, Pakistan — open Monday to Saturday, 09:00 AM to 06:00 PM. The company is registered in Pakistan.

Accounts

5. Is the app free? Yes — a free account gets the full trading journal (no trade cap), AI coach, community, free signals, Watch, and all website tools. See Free plan.

6. Can I sign in with Google or Apple? No — accounts are email + password only, verified with a 6-digit email code. See Account setup.

7. Can I use one account on multiple devices? Yes. The web app, iOS app and Android app share the same account. Buy on one platform, use everywhere.

8. Is there a minimum age? Yes: you must be 18 or older to purchase any service or use trading-related features. The free educational content may be used from age 13. See the Terms of Service at p4provider.com/terms.

9. How do I delete my account? Profile → Delete my account, confirm with your password. It's permanent. See Account setup.

Signals & plans

10. What do signal plans cost? Crypto or Forex Signals: Rs. 9,000 / $30 per month, Rs. 45,000 / $150 for 6 months ("1 month free"), Rs. 90,000 / $300 for 12 months ("2 months free"). See Pricing.

11. What's the difference between the Crypto and Forex plans? Crypto unlocks crypto spot + futures signals; Forex unlocks forex + gold signals. Both include stock calls. You can hold both at once.

12. How often are signals posted, and how do I receive them? Signals go out on most market days — a near-daily rhythm rather than a fixed weekly count. They're delivered in the app (Signals tab) plus push notifications — only. Signals are never sent over WhatsApp, Discord or email; where plan cards mention WhatsApp/Discord, that's the support channel. See Premium plans.

13. Do free members see any signals? Yes — every non-premium signal in full (entry, targets, stop loss), live-tracked. Premium calls show a locked card: "Premium signal — entry, targets and stop loss are for members."

14. Is there a free trial, promo code or discount? No — none of them exist. No trials, no coupons, no student-verification or seasonal discounts; prices are exactly as listed. The free routes are the 30-day broker-referral signals and Invite & Earn (3 paid friends = 1 free month — redeem each earned month within 3 months of earning it, or it lapses). See Pricing.

15. How do I get 30 days of signals free? Open an Exness account (→ free Forex Signals) or a new Binance account (→ free Crypto Signals) through P4's referral links, then claim in the app at Plans → Free via Referral. Renewable every 30 days while you stay on the referral — and your account should be actively trading (at least one real trade during the period); accounts with no trading activity may be refused renewal. The free access is identical to the paid plan for that market. Full rules: Free plan.

16. What happens if I renew early? Nothing is lost — renewals stack on your remaining days without touching your other membership.

17. What happens when my subscription expires? Premium access for that market ends the moment the plan expires — there's no grace period. Renewing restores it instantly, and nothing is deleted: your journal, profile, XP and community history are all kept. See Billing management.

18. How do I cancel the iOS auto-renewal? Tap Manage Subscription on the app's Plans screen — it opens Apple's subscription page where you can cancel (the button ships in the next app update). Alternative: on your iPhone, Settings → [your name] → Subscriptions → P4 Provider → Cancel Subscription. Apple manages the subscription either way. Web/Android purchases don't auto-renew at all.

19. Can I get a refund? Fees are non-refundable once access or enrollment has been activated — but duplicate payments are reversed in full, non-delivery within 48 hours is made right, and wrong-package payments can transfer. iOS purchases are different in process: Apple handles those refunds through Apple's own refund process (reportaproblem.apple.com). Full policy: Billing management.

Payments

20. How can I pay? iOS: Apple in-app purchase. Android: Binance Pay. Web: Binance Pay, MCB bank transfer, or USDT (TRC20) with proof upload. See Pricing.

21. How long until my payment activates? Apple/Binance Pay: usually under a minute, automatically. Manual payments with proof upload: verified personally, usually within 24 hours (max 48).

22. Someone messaged me a different account to pay into. Is that P4? No. "Pay only to the details shown on your invoice, and only ever inside this app or on p4provider.com." Staff never ask for your password, one-time codes, or payments to personal wallets. See Security & privacy.

Mentorship & students

23. What does mentorship cost, and does it expire? Online: Rs. 45,000 / $150. Physical (Faisalabad): Rs. 60,000 / $200, optional residence +Rs. 40,000. One-time payment, lifetime access — mentorship never expires. See Student plan.

24. Can I pay the mentorship fee in instalments? Case-by-case, yes — there's no fixed published schedule, but the team arranges instalment plans individually. Contact the team or the fees office to set one up; your Learn → Fees tab then tracks the instalments and due dates. See Student plan.

25. How long does a batch run, and when does the next one start? About 2 months: the first month is lectures, the second month is live (practical) sessions. New batches start monthly; seats are limited and announced per batch (recent batches around 50 seats — the mentorship page shows the live count), and the weekly schedule is shared at enrollment. See Student plan.

26. What exactly does "lifetime access" mean? Your recorded lectures and all future curriculum updates never expire — one fee, forever. Live batch participation belongs to the batch you enrolled in; lifetime access doesn't mean free re-enrollment in future live batches. See Student plan.

27. Do students get trade signals? Not by default — mentorship is a learning plan. Students can subscribe to a signals plan separately, claim the free referral signals, or request access from an admin.

28. How do I earn my certificate, and can employers verify it? Complete the course and submit and pass the assignments — there's no separate final exam. Then request the certificate in Learn; it's released as a downloadable PNG with a QR code. Anyone can verify it at p4provider.com/certificate/verify/<code> — and add it to LinkedIn. See Student plan.

29. How does campus attendance work? Your digital Student card shows a rotating QR — show it at the venue. Each enrollment includes 30 scans; when you're running low, request more from the card screen and an admin reviews and approves the request. At zero scans, send the request before visiting campus.

30. I'm not in Faisalabad — can I still enroll? Yes: Mentorship Online runs over Zoom with the same lifetime access, or enroll physically and add the Rs. 40,000 residence option — campus accommodation plus food 2 times a day (AC/heater, laundry and personal services are not included). See Student plan.

Community & tools

31. How many posts can I make? 5 posts per rolling 24 hours (the composer shows your remaining count), 30 comments per hour, up to 4 images per post.

32. Who are the AI accounts in the feed? Disclosed automated accounts operated by P4 Provider (they post things like the Daily Brief). They're always labelled, and documented on the in-app AI contributors page.

33. Can I import my old trades? Yes — MT4/MT5 report import (with preview), Binance auto-sync for spot, and AI screenshot import. See Services & integrations.

Support

34. How fast does support reply? Within 24 hours, on every channel — WhatsApp is often much faster ("usually minutes"). Support is staffed Monday to Saturday, 09:00–18:00 PKT; no channel is monitored outside those hours, so a message sent late at night or on Sunday is answered the next working day, still within the 24-hour promise. Manual payment verification has its own separate window of 24–48 hours. See Contact & support.

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More questions? Contact & support.