Account Setup

Everything about creating, protecting and (if you ever want) deleting your P4 Provider account.

Who can join

Two age lines (owner-confirmed 2026-08-14, stated in the Terms of Service):

• Purchases and trading-related features require you to be 18+. By purchasing, you confirm you meet this.
• Free educational content may be used from age 13.

Creating an account

1. Open app.p4provider.com or the mobile app and choose Create Account.
2. Fill in:
   • Full name
   • Email
   • Password — minimum 6 characters
   • Referral code (optional) — paste a friend's invite link or code; it's remembered even if you finish signup later, and your friend gets credit once you're in.
3. Complete the security check (a Cloudflare Turnstile CAPTCHA) if shown.
4. Verify your email: P4 sends a 6-digit code — "We emailed a 6-digit code to <your email> — enter it below to activate your account. (Check spam if it's not in the inbox.)" Enter it and tap Verify & continue. You can also Resend code or Change email.
5. Choose your onboarding language — English or Roman Urdu — and finish the 4 short steps.

There is no Google, Apple or social sign-in — accounts are email + password only.

If the email is already registered you'll see: "An account already exists with this email address. Please log in to continue." with a Log In button.

Logging in

Enter your email + password (plus the CAPTCHA when shown). Every new account starts as a free Member.

Resetting a forgotten password

1. On the login screen, tap Forgot password?
2. Enter your email. You'll see: "Password reset link sent to <email> — check your inbox (and spam)."
   • If no account exists for that email: "No account exists with this email. Please create an account first." with a Create Account button.
3. Open the link in the email — it takes you to a Set a new password screen (minimum 6 characters).
4. If the link has expired or was already used, you'll see "Reset link didn't work" with a Request a new reset email button.

Your profile

Profile (avatar menu) is home to:

• Your avatar (tap to change), name, email, and your role badge (Member / Subscriber / Student) and plan badge.
• Public trader profile — claim a username, write a bio, list your trading styles, preferred markets and timeframes, add public disclosures and a website. Use "See what others see →" to preview it.
• Membership & billing — marked "Only visible to you": payment tracker, student fees, and your subscriptions and payments.
• Rewards & progress — Invite & Earn and your XP/level/badges (see App features — Referrals & XP).

Name, email, password, avatar, notification preferences (per-market: crypto / forex / stocks) and the theme (Dark / Light — Profile also offers System) are changed in Settings.

Changing security-relevant details

• Email and password are changed in Settings.
• Two-factor authentication (TOTP) exists in the product but is mandatory for staff accounts only — regular members are never prompted for it. See Security & privacy.

Deleting your account

You can permanently delete your own account — no support ticket needed:

1. Go to Profile → Delete my account.
2. Enter your password to confirm. (Wrong password → "Password incorrect — deletion cancelled.") You must have signed in recently.
3. Deletion removes your uploaded files (avatars, proofs, community images, review media), your account data, your authored community content, and the login itself.

Notes and limits:

• Self-deletion is available to Members, Subscribers and Students. Staff accounts require a supervised handover instead.
• Deletion attempts are limited to 3 per day.
• For fraud prevention, broker referral identifiers (Exness account numbers / Binance UIDs) from deleted accounts are kept only as anonymous, keyed "tombstones" for up to 24 months, then deleted — the raw identifier is not kept. Full details in Security & privacy.

Demo mode (evaluation builds only)

If you're running a build that isn't connected to the live backend, the app enters demo mode. The login hint reads: "Demo mode: any email works. Try emails containing admin, mentor, student or sub to preview each role." A banner shows "DEMO MODE". In demo mode, payments, support tickets and the AI Coach are disabled ("The AI Coach runs on the live app…"). Regular users on app.p4provider.com or the store apps will never see this.

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